Atlanta - 10 November, 2005 -

Developing, owning and running a business shouldn’t be a job. It should be a passion. At Maid Brigade, they pride themselves in making sure it’s so. Providing professional home cleaning with a focus on “Customers For Life,” Maid Brigade franchisees are armed with the latest technological innovations to insure a competitive edge. “From MicroMaid, one of our proprietary software programs, to our National Resource Center and private Internet sites for franchisees, Maid Brigade’s unique products increases the life of a customer through superior, guaranteed service and ongoing communications designed to build value and customer loyalty,” said Bart Puett, President, at Maid Brigade. MicroMaid, along with Vision Statistical Reporting and Customer Relationship Management software provide solutions for managing every aspect of the business from the moment of inquiry throughout the life cycle of the customer. MicroMaid manages the daily operations of the business including operations and financial management, and reports. Operations management includes job scheduling; team management; job evaluations; individual cleaning instructions, and fee information for each customer; maintaining a complete and updated customer database; and automatically preparing customer satisfaction reports. MicroMaid’s financial management features help franchisees create optimal pricing models; determine individual customer pricing based not only upon cost but specific marketing area factors; automatically generate weekly performance analysis reports; calculate employee gross pay and personal vehicle mileage reimbursements; and have the ability to manage special billings to customers. “MicroMaid is driven by franchisee needs and supports their business, not the other way around,” Raychel Leong-Sullins, MIS Director, stated. “There isn’t another piece of software in this industry that comes close to the features and benefits of MicroMaid.” Another Maid Brigade innovation is its private Internet site exclusively for franchisees. Here franchisees can access the online Vision system where operational and marketing statistics are available. From an operational standpoint, the system enables a franchisee to determine areas for improvement as well as identify locations that demonstrate outstanding business skills that can be applied to their own site. An online discussion board promotes open sharing of information from client care issues to best fleet vehicles/leasing programs. Puett explained, “Experiences from other franchisees is one of the best ‘tools’ in the box. This mutual sharing of information is invaluable to all franchisees alike.” Maid Brigade’s online support also includes contact directories; recommended vendor page; marketing collateral materials such as marketing templates and sample ads; and the National Resource Center where franchisees can order office, uniform and cleaning supplies. Maid Brigade provides its franchise owners with some of the industry’s most sophisticated marketing tools to help grow their businesses. “We have a Client Services Website for individuals looking for Maid Brigade service. Also available on this site are quality card submissions, local office contacts, estimate requests, refer a friend program information, online coupons, our e-newsletter, and gift certificate requests,” continued Puett. “Customers can also call our National Sales Center where they can get an estimate and/or schedule a Maid Brigade visit.” While providing the best the industry has to offer may be enough for some companies, it’s not nearly enough for Maid Brigade. They are currently developing a new version of MicroMaid that will contain all the features of the current version as well as additional features such as credit card integration, QuickBooks interface, Map Point integration and enhanced reporting. “The best source of information comes from our franchisees. Since they are involved with the day-to-day running of their business, they know what works and what doesn’t. We are always listening to our franchisees for suggestions and improvements. In fact, we have a MicroMaid Committee comprised of franchisees who have worked closely with us on this project since the beginning. We believe that such collaboration is the only way to arrive at the optimal solution. “The new version of MicroMaid is just one of the tools we will be offering to meet our franchisees’ specific needs. Our culture is based on integrity and strong positive relationships with everyone throughout the Maid Brigade organization. Our technological advantages are just one piece of the overall experience,” Leong-Sullins concluded. Maid Brigade provides professional residential cleaning to busy homes across the United States. There are over 400 locations currently servicing the needs of our busy clients. The demand for professional maid service is high, and there are available territories available to qualified candidates that are interested in owning a Maid Brigade business. For additional information, contact Maid Brigade, Inc. at (800) 722-6243 or visit our website at www.maidbrigade View Company Website: http://www.maidbrigade.com

This article has been read 902 times .