Start-Up Costs and Fees |
||
| Mocha Delites | Biggby Coffee | |
| Investment | 53500 - 232500 | 189550 - 378600 |
| Franchise Fee | 0 | |
| Royalty Fee | 5% | 6% |
| Advertising Fee | 3% | |
| Year Founded | 2000 | 1994 |
| Year Franchised | 2001 | 1999 |
| Term Of Agreement | ||
| Term Of Agreement | ||
| Renewal Fee | ||
Business Experience Requirements |
||
| Mocha Delites | Biggby Coffee | |
| Experience | Industry experience General business experience Must have good customer service skills | |
Financing Options |
||
| Mocha Delites | Biggby Coffee | |
| Franchise Fees | No | |
| Start-up Costs | No | |
| Equipment | No | |
| Inventory | No | |
| Receivables | No | |
| Payroll | No | |
Training & Support |
||
| Mocha Delites | Biggby Coffee | |
| Training | As a new franchisee, you will participate in one of the most comprehensive training programs in the industry. You will start by attending 3 weeks of comprehensive classroom training that covers coffee and tea, our menu, managing a successful cafe, human resources, and much more. Upon completion, you'll spend an additional 3 weeks in your market (whenever possible) working directly in a cafe. Prior to opening your doors, we will help train your staff and assist you in all aspects of opening your store. On-The-Job Training: 144 hours Classroom Training: 86 hours Additional Training: On-the-job training | |
| Support | Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations | All throughout the franchise process, you will have the ongoing support and expertise of our staff. This comes in many forms of assistance: site selection, lease negotiation, business plan format and wording, build out and equipment recommendations, etc...Once open, you then have access to numerous support programs ranging from quarterly visits, mystery shops, customer surveys, our Franchise Resource Center and many other things, including ongoing contact with our staff and support team. Newsletter Meetings/Conventions Toll-Free Line Grand Opening Online Support Security/Safety Procedures Field Operations Proprietary Software Franchisee Intranet Platform |
| Marketing | Co-op advertising | BIGGBY COFFEE has an annual promotions calendar for in-store marketing of beverages, food items and merchandise - all designed to grab your customer's attention. BIGGBY also designs and develops advertising materials for direct mail, billboards and print media, as well as radio commercials. BIGGBY's Marketing Department is also available to answer questions, assist you through your Grand Opening and help design and develop custom programs to expand your customer base and increase your sales. Co-op Advertising Ad Templates Regional Advertising Social media Email marketing Loyalty program/app |
| Operations | Franchisees required to buy multiple units/master licenses Number of employees needed to run franchised unit: 4 Absentee ownership of franchise is allowed. (80% of current franchisees are owner/operators) | Absentee Ownership Allowed Number of Employees Required to Run: 15 |
Expansion Plans |
||
| Mocha Delites | Biggby Coffee | |
| US Expansion | ||
| Canada Expansion | ||
| International Expansion |
Start-Up Costs and Fees Mobile |
|
| Investment | |
| Mocha Delites | |
| Biggby Coffee | |
| Franchise Fee | |
| Mocha Delites | |
| Biggby Coffee | |
| Royalty Fee | |
| Mocha Delites | 5% |
| Biggby Coffee | 6% |
| Advertising Fee | |
| Mocha Delites | |
| Biggby Coffee | 3% |
| Year Founded | |
| Mocha Delites | 2000 |
| Biggby Coffee | 1994 |
| Year Franchised | |
| Mocha Delites | 2001 |
| Biggby Coffee | 1999 |
| Term Of Agreement | |
| Mocha Delites | 5 years |
| Biggby Coffee | 10 years |
| Renewal Fee | |
| Mocha Delites | $10K |
| Biggby Coffee | $3,000 |
Business Experience Requirements |
|
| Experience | |
| Mocha Delites | Industry experience General business experience Must have good customer service skills |
| Biggby Coffee | |
Financing Options |
|
| Franchise Fees | |
| Mocha Delites | No |
| Biggby Coffee | No |
| Start-up Costs | |
| Mocha Delites | |
| Biggby Coffee | |
| Equipment | |
| Mocha Delites} | |
| Biggby Coffee | |
| Inventory | |
| Mocha Delites | |
| Biggby Coffee | |
| Receivables | |
| Mocha Delites | |
| Biggby Coffee | |
| Payroll | |
| Mocha Delites | |
| Biggby Coffee | |
Training & Support |
|
| Training | |
| Mocha Delites | |
| Biggby Coffee | As a new franchisee, you will participate in one of the most comprehensive training programs in the industry. You will start by attending 3 weeks of comprehensive classroom training that covers coffee and tea, our menu, managing a successful cafe, human resources, and much more. Upon completion, you'll spend an additional 3 weeks in your market (whenever possible) working directly in a cafe. Prior to opening your doors, we will help train your staff and assist you in all aspects of opening your store. On-The-Job Training: 144 hours Classroom Training: 86 hours Additional Training: On-the-job training |
| Support | |
| Mocha Delites | Newsletter, Meetings, Toll-free phone line, Grand opening, Internet, Security/safety procedures, Field operations/evaluations |
| Biggby Coffee | All throughout the franchise process, you will have the ongoing support and expertise of our staff. This comes in many forms of assistance: site selection, lease negotiation, business plan format and wording, build out and equipment recommendations, etc...Once open, you then have access to numerous support programs ranging from quarterly visits, mystery shops, customer surveys, our Franchise Resource Center and many other things, including ongoing contact with our staff and support team. Newsletter Meetings/Conventions Toll-Free Line Grand Opening Online Support Security/Safety Procedures Field Operations Proprietary Software Franchisee Intranet Platform |
| Marketing | |
| Mocha Delites | Co-op advertising |
| Biggby Coffee | BIGGBY COFFEE has an annual promotions calendar for in-store marketing of beverages, food items and merchandise - all designed to grab your customer's attention. BIGGBY also designs and develops advertising materials for direct mail, billboards and print media, as well as radio commercials. BIGGBY's Marketing Department is also available to answer questions, assist you through your Grand Opening and help design and develop custom programs to expand your customer base and increase your sales. Co-op Advertising Ad Templates Regional Advertising Social media Email marketing Loyalty program/app |
| Operations | |
| Mocha Delites | Franchisees required to buy multiple units/master licenses Number of employees needed to run franchised unit: 4 Absentee ownership of franchise is allowed. (80% of current franchisees are owner/operators) |
| Biggby Coffee | Absentee Ownership Allowed Number of Employees Required to Run: 15 |
Expansion Plans |
|
| US Expansion | |
| Mocha Delites | |
| Biggby Coffee | |
| Canada Expansion | |
| Mocha Delites | |
| Biggby Coffee | |
| International Expansion | |
| Mocha Delites | |
| Biggby Coffee | |